Great Customer Service starts with a Helpdesk

Is it one of those days? Sticky notes all over and the phone won’t stop ringing? There’s so much this ticketing system can do! Connect all your communication channels, easily grant user rights, and receive helpful reporting. Have everything under control – and your customers under your spell. Find out how and where we can help you to provide your best customer support yet.

Features

Your Helpdesk Solution With Strong Features

History

Software is audit-proof. That's one reason why it is often used in critical sectors. For example, the ticket history can be used to track who made which changes at what time.

Knowledge base

It's so convenient if you can just look something up. Has an extensive knowledge base. It makes sure everyone is always in the picture - whether they’re an agent or a customer.

SLA / Escalation

Would you like to guarantee certain customers a specific reaction or solution time? System you to meet and evaluate it. This can be configured very quickly and easily.

Chat

Be quick now: via our chat, your support team can solve customer queries faster than via conventional email.

Multiple Tasks

Facilitates multitasking: your agents can open and edit multiple documents (tickets, users, organizations) at the same time without having to switch between browser windows.

Dashboard

Been away for a while? No problem: the dashboard shows you what you have missed. Be it new messages, assigned tickets, or missed calls - you are right back in the game!

Security

You are on the safe side: we support various password policies and device logging to ensure that you can work securely and reliably at all times

Customer Interface

After customers have created tickets, they can track the status via the customer interface. This way, everyone is always in the picture and can provide further information.

Customer Information Page

There was something important ... On the individual page for each customer, you will find all relevant information at a glance. So relax - nothing gets mixed up anymore!